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(This article is the concluding part of “AFRICA! Unity Might be the Solution!“)
Please note that this blog was written before the disturbances in Libya
Various African statesmen and influential personalities from around the World have advocated the transformation of Africa into a single federation or at a minimum, a confederation, with a single currency, and one all-African army.
The most energetic of these statesmen has been Colonel Muammar al-Gaddafi, who some also credit for being very instrumental to the founding the African Union.
Africa ought to make the most out of Colonel Gaddafi’s ideas regardless of any unfavorable feelings about him personally, or his, somewhat, bizarre utterances or actions. He has been calling for a united Africa as the only way to accelerated growth and real independence. Viewed only by its merit alone, Africa will really develop better if it is more united.
Other prominent proponents of a stronger and more united Africa have included, at various times:
As can be seen from the list above, African nationalists include people from various parts of the world and people from all walks of life, dating back to the 1800s. They include academicians, politicians, musicians, writers and entertainment professionals and everyday people. They also include people with different religious backgrounds – Christians, Muslims, Jews, Rastafarians, African traditional worshipers and probably atheists.
Their common denominators are their beliefs in equity, empowering people and their convictions that a more united Africa would be better for the emancipation of Africans. They abhor any form of racial discrimination or imperialism.
Unity is Strength
A unified Africa will put an end to many elements of neocolonialism.
It will also put a check on the abuses by the diamond industry, the gold industry, the oil industry, weapons traders, terrorists, and unfair terms of trade in the coffee industry.
A united Africa will curtail hunger, poverty, political corruption and empower Africans to fight climates change as a result of the reckless industrialization practices of Western and Asian countries, leading to desertification, decease and hunger in Africa (and the Arab World.)
It’s time for Africa to unite.
Colonel Muammar al-Gaddafi may not be the most charismatic person in the World, but serious matters and empty smiles don’t go along. His idea of a united Africa is not Utopian. It is an ideal task and can be achieved.
Africans ought to remember that what is known today as the United States of America was at a time, not a single country. So it was, with Canada. It wasn’t a single country. We have also watched East and West Germany unify, in spite of the big economic and political differences that existed after World war, when the victorious masters divided their land and allocated it among themselves. Even in the midst of military skirmishes between North and South Korea, we are hearing chatters of a united Korea that was also split by the masters. Obviously, these nations recognize that there is strength in number. Why not Africa?
And yes, the forgoing examples beg the question: Who was it that actually split the African land into arbitrary countries so we can hate and fight each other forever?
Let’s unite. There is strength in unity; but if we remain divided, we’ll continue to fall.
Most businesses currently have excellent products, and know how to perform accurate transactions. They all have good business hours and excellent locations and/or Web sites. But, only a few know how to build strong, lasting and profitable customer relationships!
So, what do your customers care about your business?
It’s not every customer that walks into your business or visits your Web site that has the kind of relationship with your firm, which you can count on. For a typical firm, only a handful of customers have the kind of entrenched relationships that can transcend the better location, better Web sites, business hours and competitive prices of their competitors. In fact many customers don’t care in any way about the firms they do business with. Only a little wooing by competitors (or a little mistake by the business or by an employee) can make the customers spark – and switch. Regrettably, most businesses don’t quite recognize that this shouldn’t be so. They readily surrender, and accept their high customer turnover rates as though it is the way business should be and as though the same thing is happening with all other businesses. Their books show a constant swiveling of their customers like restaurants and grocery stores that constantly change customers through their huge revolving doors. Worse, many of the businesses are seeing themselves shed an entire generation of valuable accounts like a snake that shades its skin every now and then. The longevity of their accounts is dismal – even their affluent accounts. And, that’s wrong – very wrong!
For firms that have become comfortable with this phenomenon of “it’s only business” with their customers, many of their customers have followed suit. Their customers are seeing doing business with them to be the same as walking into the post office to buy postage stamps – with no relationship whatsoever. If you’re one of these regular firms, your customers are ready to go to your competitor, in the next block, at the smallest turn of the least event – no matter how mundane the event might be.
Market leaders are better than their competitors in building customer relationships. In fact, in this ultra competitive environment, you must create customers that are completely elated by your firm and your products or services. It’s quite true that like many other businesses, you may totally be focused on customer satisfaction. You may be seriously committed to helping your customers achieve their goals. You may be working hard to give them what they want and to provide a level of service that should make them want to be your customers forever.
The hope might be that the satisfied customers will tell all their friends and family about how great your firm is. Does it work this way? Yes! Well, sometimes. But! The problem is that other companies a few blocks away can satisfy the same customers just as well as you can, if not better than you.
The fact is that you must strive to exceed customer expectations.
You can read my other blogs on a variety of subject matters – information technology, management, intelligence, analytics, Christianity and contemporary issues.
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Please be sure to read my blogs on a variety of subject matters – information technology, management, intelligence, analytics, Christianity and contemporary issues.
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